The Pay Office
Ben Dallimore: “Mavim will enable Best Practice to our customers and provide consistency and continuity of quality and service”
Introduction The Pay Office
The Pay Office is an outsource share services provider in the areas of payroll/HRIS, financial services and managed IT services. ASP and BPO solutions are supplied to a wide range of industries. They presently have offices in Auckland – 130 employees and Melbourne. The business is growing quickly with the planned opening of additional offices in both New Zealand and Australia soon.
Ben’s role is that of Service Delivery Manager.
Old situation
As a business outsourcing provider they found themselves generating different processes for every customer which was not efficient or cost effective. As they move towards an ITIL framework base they now recognise the need to capture and store their knowledge base and systemize all processes.
Historically document control has been difficult to manage resulting in localized knowledge within the organisation being difficult to disperse. Their broadly skilled workforce needs a tool to view and provide work instructions and standardized processes.
Challenges
- Inefficiency & high costs through generating different processes for every customer
- Need for an ITIL frame work, capturing and storing their knowledge base and systemize all processes.
Expectations of Mavim
Ben expects Mavim to be the tool to efficiency manage and deliver their knowledge base processes and work instructions and enable them to retain information and manage process change throughout the organisation. Thus eliminating different people accessing different versions of documentation and removing ambiguity around which document should be used. He expects Mavim will enable Best Practice to their customers and provide consistency and continuity of quality and service.
Solutions Mavim
- Manage efficiency and deliver their knowledge base processes and work instructions
- Enable to retain information and manage process change throughout the organisation
- Eliminating different people accessing different versions of documentation and removing ambiguity around which document should be used
- Enable Best Practice to their customers and provide consistency and continuity of quality and service
